TERMS AND CONDITIONS
If you wish to exchange an item please email us as soon as possible to reserve another item. The customer has 10 days to exchange and the item must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.
You may return any product within 10 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also. Our staff will review the returned product and check if it has been unused, unaltered and unwashed (unless received faulty) and a confirmation email will be sent to you. Sale items may not be returned or exchanged unless they are faulty. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. Kindly EMAIL US before you make any shipment return. email@example.com.
Sale items may not be returned or exchanged unless they are faulty.
If any kind of damage occurs to the product during shipping process/or if you notice a default when you receive the item please contact us as soon as you discover the fault. Exocet is fully responsible of the charges that are involved to replace/fix the product. Exocet will fully repair the product and return it to the customer with no charges on the customer. We will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item. If a any kind of damage occurs to the product while the product is in possession of the customer, the customer has the possibility to ship the good back to Exocet so as the product can be replaced/ fixed, fully under the customer’s charge. The customer is responsible for all charges including the shipping costs and other costs involved in the process. Please contact firstname.lastname@example.org for any damaged issues.
Please securely repackage your item. We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. EXOCET does not accept responsibility for packages we do not ship ourselves. All return/refund shipping costs are to be paid by the customer unless the items is faulty.
Please contact us at email@example.com with the subject RETURN or EXCHANGE or DAMAGE in order for us to send you the correct address for you to send us back the goods as address might vary according to country of buyer. We will advise you once we have received your goods.
HOW LONG WILL PROCESSING OF MY RETURN TAKE?
-For Refunds : Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process.
-For Exchange : Once your item has been received by us it normally takes 2 weeks for you to receive your new item. We will advise you once we have received your goods.
-For Damaged items : Once your item has been received by us it normally takes 2 weeks for you to receive your new item. We will advise you once we have received your goods.
Title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Depending on the destination you may have to pay additional taxes or import duties. EXOCET will not be held responsible for any additional taxes or duties incurred by your country. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from EXOCET, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
ONLINE ORDERS AND DELIVERIES
If you purchase a product online, please keep in mind that the expected delivery date is 3 weeks. Please note that it is possible that you may receive the product within 1 week, but this depends on the available stock for your selected 3D printing. If you receive the product after a period of 3 weeks, Exocet will gift you a coupon discount code for your next purchase.
If you have any inquiries please contact us on firstname.lastname@example.org.